Patient guide

 

Repeat prescriptions without a consultation are available at the doctor’s discretion and only if previously prescribed by your doctor. If you have NOT seen your doctor in the last six months you will be asked to make an appointment to see a doctor. This is in the interest of your health and wellbeing.

Requests need to be made at least 3 days in advance and a fee is payable.

For chronic script requests, please email info@wapadrandmed.co.za with the following details: medication required with dosage, birthdate and when you need the script ready by.

Requests for scripts on the day cannot be guaranteed.

During consultation hours, doctors prefer not to receive phone calls for non-urgent matters.

For routine matters please leave a message with the receptionists and your doctor will return your call at a later time. If the matter is complex, a consultation may be more appropriate.

Your doctor will need to see you in order to issue a medical certificate for medical conditions requiring time off work.

Medical certificates cannot be backdated.

A consultation with the doctor is generally required to receive and discuss pathology/blood test results, and to plan any further management.

In special circumstances and if agreed to with your doctor, results may be obtained over the phone.

For general enquiries, please send an email to info@wapadrandmed.co.za.

Please note this email address is for general enquiries and not for urgent appointments.

Please note emailed medical information to the practice will be viewed by our practice manager before being passed to the doctors.

It is best to phone the practice on 012 8070961 if you would like to make an appointment.

Please keep our reception staff informed of any change to your name, address, phone number, medical aid and email address.

Wapadrand Medical Centre continuously looks for ways to improve our services to patients.

If you have any concerns or suggestions for ways we could improve our facilities or services, please contact us: debtors@wapadrandmed.co.za

Monday to Friday: From 8:00 to 18:00

Saturday: From 8:00 till 12:00

Appointments can be pre-booked but we keep appointments available for on the day bookings as well. If an emergency arises it will be given priority as needed.

Consultations are booked in 15-minute time intervals. Please give thought to the amount of time your appointment may require.

Wapadrand Medical Centre welcomes all new patients. Please arrive 15 minutes prior to your appointment to complete the necessary documentation. Your identity document and medical scheme card are required.

Click here to download a new patient information form.

Please ensure that your personal details (e.g. postal address, medical scheme number, email address and other) are correct on your file and kindly keep it updated.

Note that Wapadrand Medical Centre administrates the medical accounts only. All other health professionals administer their own accounts.

Depending on a patient’s medical scheme, there might be a levy payable. Claims are submitted electronically to medical schemes and all short payments should be settled after each consultation.

Patients without a medical scheme should settle their account after consultation.

We have exciting plans to introduce new services to make Wapadrand Medical Centre a ‘one-stop-shop’ for all your medical requirements, so please check back or join our mailing list!

Recover from injury with a range of specialized treatments including manual-, technology-based and prescribed therapeutic exercises to reduce pain and restore function.

Do you want to visit our medical centre? Make an appointment!